Returns must be made within 14 days from the date the items were delivered.

Refunds are processed within 2 business days from our receipt of your return.

Your return options:

  • Ship the item(s) back to us
  • Bring the item(s) with your receipt to any of our San Francisco locations for exchange, store credit or refund
  • For online exchanges please email help@ambiancesf.com so we can check availability

NOTE: You must present your receipt to be issued an in-store refund. Without it, you may choose between a store credit or exchange.

Fees:

  • A $6 flat fee will be deducted from returns shipped from the 48 contiguous states
  • A $10 flat fee will be deducted from returns shipped from Alaska or Hawaii

NOTE: There is no charge to return online purchases in person to our brick and mortar stores.

How to Ship Your Return:

Your order will arrive in a reusable poly mailer or box with a packing slip, receipt and pre-paid USPS return shipping label.

  • Re-use the mailer or box that your order arrived in and include the packing slip inside
  • Affix the USPS return shipping label to the outside of your package
  • Drop off your package at the US Post Office

NOTE: If you choose to pay the shipping cost yourself and not use the pre-paid label we provide, then no fee will be deducted from your return.

Condition of items:

  • Apparel items must be unworn with tags attached
  • Any packaging on non-apparel items must be intact
  • Intimates and beauty items marked "not returnable" are not eligible for refund or exchange

We're here for you:

If you lose your return label, text or email us for a replacement. If you receive goods that are damaged or defective or your order is wrong in any way, please contact us to arrange a replacement or a refund as appropriate
Email help@ambiancesf.com
or text 415-369-0869  

Our Shipping address:
915 Howard Street
San Francisco, CA 94103-4108